People leave. Their inbox shouldn't go dark.
Sunset keeps a departed employee's email address answering after the account is deleted. Every customer, prospect and supplier is pointed to the right colleague, and you stop paying for accounts nobody uses.
Cut licence costs
Delete the leaver on day one. One service mailbox keeps their address answering.
Keep every lead
A prospect who gets a bounce, or no answer, looks the salesperson up on LinkedIn, and the deal can follow them.
Offboard in one step
Delete former employees right away, and for good.
Delete the account
IT deletes the leaver in Entra ID as usual.
Sunset takes over the address
Their email addresses move to one service mailbox, so mail keeps arriving instead of bouncing.
The right reply goes out
External senders get a personal reply that names the leaver's manager. Colleagues get a generic notice.
You keep full visibility
A web portal shows every leaver, every message and what Sunset did with it.
- Your company logo, colours and marketing information in every reply.
- Dynamic tags fill in the leaver, the successor, contact details and dates automatically.
- Works for any team, not just sales: support, finance, HR and more, each with its own message.
Automatic replyYour new contact at fjordloop is Maja Lindqvist.
Alex left fjordloop on 2026-01-15 and this mailbox is no longer monitored. Maja has taken over Alex's accounts and has the full history of your conversations.
What keeping leavers licensed costs you
Many teams keep a leaver licensed for months just to keep their out-of-office running. With Sunset it drops to one mailbox, before counting the per-user security, archiving and HR tools that stop billing too.
Defaults: 25 leavers × 6 months × $39 per user per month, Microsoft 365 E3 list price (annual commitment), microsoft.com, September 2026. Your savings depend on your plan, pricing and offboarding practice.
Built for IT, trusted by the business
Smaller attack surface
No dormant leaver accounts kept alive to be phished or misused.
Privacy by design
No one needs access to a former colleague's mailbox to catch their mail.
Never spams
One reply per sender. Nothing to mailing lists, BCC copies or automated mail.
Suppliers covered too
Invoices, recruiters and partners are redirected, not just customers.
Safe to trial
Dry-run mode shows what Sunset would do without changing a thing.
Audit trail
Every address change is logged: who, what and when.
Minimal access
Works through one dedicated mailbox. No access to anyone else's inbox.
Self-hosted
Runs on your Windows or Linux server. Mail stays in your Microsoft 365 tenant.
Stop paying for the past. Keep the conversation.
Start in dry-run mode: Sunset shows what it would do with every leaver and message, without changing a thing.