Everyday IT, self-served.
Toolbox gives your employees a single, self-service portal for everyday IT needs, like getting into their devices and retrieving credentials. IT staff keep every access request authorized and auditable, with credentials never cached. Built on Microsoft Graph and Azure, it cuts helpdesk tickets without compromising security.
In production today: a 1,000-user customer has requested 4,000 local admin credentials through Toolbox in 12 months, a core part of offloading their helpdesk.
What employees can do themselves
Local admin password
Let's be honest, nobody wants their users logged on as local admins. Toolbox finds a middle ground: users receive a unique, short-lived admin password for their own device that rotates automatically, so they can get on with their work without putting the environment at risk. Each request records what the access was needed for, so you have it documented for compliance.
Signature generator
Employees generate a consistent corporate e-mail signature from their directory profile, so every outgoing mail looks the same.
What do easy tasks cost you today?
A local admin password or a signature should not need a ticket. Each one ties up the helpdesk, which manages the ticket, reaches out to the user and supports them with a minor task. It also ties up the employee, who opens the ticket and waits for the issue to be resolved. Toolbox takes both out of the loop.
Based on a live customer with 1,000 users, where 4,000 local admin credentials were requested through Toolbox over 12 months, or 4 per user per year. Your results depend on your environment and which modules you enable.
Self-service, without handing over the keys
Authorised on every request
Toolbox checks that the person asking owns the device before anything is shown.
Never cached
Credentials are fetched live from Microsoft Graph and are not stored by Toolbox.
Auditable
Every retrieval is written to a usage log that IT can filter and review.
Sign in
Employees sign in with their Microsoft 365 work account.
Pick a device
Toolbox lists the devices registered to them.
Toolbox checks and fetches
Ownership is verified, then the credential is read live from Microsoft Graph.
The request is logged
Who asked, for which device and when goes into the usage log.
Switch on the modules you need
Modules are enabled per organisation, so employees only see the tools you have chosen to offer.
Fewer tickets, nothing left unlogged.
See Toolbox running against a Microsoft 365 tenant, or ask us for a trial.